Related skills
crm forecasting data customer service automation📋 Description
- Design and scale post-sales ops to maximize NRR.
- Develop end-to-end onboarding, support, renewals, expansions workflows.
- Define customer health scoring to guide prioritization.
- Partner with CS, Support, Sales, Product, RevOps, and Data.
- Lead cross-functional initiatives with strong stakeholder management.
- Build scalable processes with clear ownership and measurable impact.
🎯 Requirements
- Revenue Ops / CS Ops experience in SaaS.
- Strong process design and workflow optimization.
- Analytical mindset with measurable outcomes.
- Autonomous execution from idea to rollout.
- CRM/CS platform familiarity.
- Cross-functional collaboration and alignment.
🎁 Benefits
- Competitive compensation.
- Ownership via equity.
- Work/life balance with vacation.
- Health & wellness benefits.
- Future planning: pension or 401(k).
- Career growth and learning opportunities.
🛃 Visa sponsorship
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