Related skills
data analysis chatbot customer service project management operations📋 Description
- Serve as senior contact for Group Order clients during live order windows.
- Manage and resolve order escalations and customer complaints quickly.
- Respond to inbound support requests via phone, email, and chat.
- Contribute to project execution with the Customer Operations PM; track deliverables.
- Own and maintain external-facing knowledge base content and chatbot materials.
- Support scoping and ongoing maintenance of third-party tools for the Care team.
🎯 Requirements
- 5+ years in customer support/success or operations.
- Comfortable analyzing support data to extract insights.
- Excellent phone and written communication under pressure.
- Strong problem-solving, decisive actions, clear decisions.
- Able to handle escalations with composure and empathy.
- Experience leading cross-functional projects and deadlines.
- Collaborative, team-oriented, and supportive of others.
🎁 Benefits
- Equity included in total compensation.
- Multiple health insurance options.
- Wide range of benefits beyond salary.
- Remote position with flexible hours.
- Equal Opportunity Employer.
- Diversity and inclusion.
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