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security cloud linux aws networking📋 Description
- Provide triage, prioritize, and resolve technical issues for Federal customers.
- Identify software bugs, reproduce issues, and test fixes.
- Collaborate with Forward Engineering to resolve customer issues.
- Escalate unresolved issues promptly and keep stakeholders informed.
- On-site live troubleshooting at Federal customer sites.
🎯 Requirements
- 7+ years of technical customer support experience.
- Experience supporting networking and systems issues.
- TS SCI clearance with FSP poly.
- Ability to participate in after-hours on-call rotation.
- Strong networking, cloud, or security fundamentals.
- Excellent written and interpersonal communication skills.
🎁 Benefits
- Stock options may be included.
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