Related skills
customer service ai llms conversational ai rag systems📋 Description
- Define the long-term vision for AI-driven customer automation across web messaging.
- Set standards for agent reasoning, behavior, and resolution across verticals.
- Translate business processes into scalable agent behavior with clear BPS.
- Define quality and safety frameworks for scalable automation.
- Measure agent performance via experiments, analytics, and learning loops.
- Oversee tools, APIs, knowledge, prompts, and integrations; guide architecture.
🎯 Requirements
- Experienced in conversational AI, automation, or self-serve systems at scale.
- Comfortable designing systems with dynamic, non-deterministic behavior.
- Strong systems thinker; understand APIs, knowledge, prompts, guardrails.
- Confident with integrations and tooling; not required to code production.
- Focused on quality, safety, and trust in AI-driven experiences.
- Data-informed with metrics and experimentation to guide decisions.
🎁 Benefits
- Hybrid work with some in-person meetings.
- Based in London, UK with remote work flexibility.
- Spotify is an equal opportunity employer and accommodations.
- Opportunity to influence AI automation at scale.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!