Senior Content Strategist

📋 Description

• Lead content strategy for member help articles and agent SOPs.
• Partner across teams to shape content supporting product and support.
• Create clear, actionable member-facing and internal content.
• Identify opportunities to improve content experience and metrics.
• Manage multiple projects with tight deadlines.
• Leverage AI tools to scale content creation and quality.

🎯 Requirements

• 5+ years in help/support content, product/content ops, or technical writing.
• Strong verbal and written communication with stakeholders.
• Experience tracking and reporting on content metrics.
• CRM tools (Zendesk or Salesforce), CMS, LLMs, and Google Workspace.
• Experience with vendors/BPO or writers is a plus.
• Willingness to travel domestically and internationally 2–3 times a year is a plus.

🎁 Benefits

• In-office policy with four days in the office and Fridays remote.
• Backup child/elder/pet care; subsidized commuter benefits.
• 401k match and comprehensive health, dental, vision, life, disability.
• Generous vacation and company-wide days off.
• 1% of time off to support local community organizations.
• Maven fertility assistance with $15k lifetime reimbursement.