Senior Content Specialist, Customer Education

📋 Description

• Create and maintain clear product docs and walkthroughs
• Own and evolve our knowledge management platform
• Partner with Education to align content with strategy
• Run documentation sprints and ship on time
• Work with Support to reduce cases via better content
• Collaborate with CX teams to shape internal docs strategy

🎯 Requirements

• 5+ years creating customer-facing SaaS content
• Turn complex ideas into clear, helpful content
• Strong writing, editing, and attention to detail
• Clear, effective written and verbal communication
• Comfort with AI tools and automation
• Customer-first mindset with cross-team collaboration

🎁 Benefits

• Health and dental coverage
• Vision insurance
• 401(k) with 4% match
• PTO: 4 weeks (+ increases)
• Remote-friendly since 2012
• Professional development funds