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communication project management leadership📋 Description
- Lead cross-functional CX teams to deliver services across a book of business.
- Develop integrated client communication strategies across multiple products.
- Align content and designs with brand and renewal goals.
- Drive KPIs and client satisfaction; own risk and timelines.
- Identify upsell opportunities and pricing considerations for renewals.
- Manage onboarding, operations, and sales collaboration to scope services.
🎯 Requirements
- 7+ years of applicable professional experience in a similar industry
- Leadership or mentoring experience
- Proficient in Microsoft Office products (OneNote, Excel, Word, PowerPoint)
- Strong relationship and project management skills
- Excellent communication skills (verbal or written)
- Availability to travel up to 15%
🎁 Benefits
- Eligible for annual bonus plan
- Comprehensive benefits package
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