Related skills
crm javascript python zoom voip📋 Description
- Lead CX transformation and omnichannel tech initiatives
- Configure and deploy Zoom Contact Center, WFM, QM, AI in customer environments
- Manage high-complexity projects with structured testing and risk management
- Mentor Software Engineers
- Develop and test software in JavaScript with the team
- Deliver high-quality software on time
🎯 Requirements
- Bachelor’s degree in CS/IT/engineering preferred
- 3+ years in Zoom Contact Center and UC environments
- Experience with CCaaS architecture for complex needs
- 2+ years of software development (JavaScript, Python, Java, C++) and testing real-time systems
- CRM integrations with Salesforce, Dynamics, ServiceNow or Zendesk
- Knowledge of SIP, RESTful APIs, WebRTC, and modern SSO/identity management
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