Related skills
telephony sso copilot genesys cloud cx queues📋 Description
- Collaborate with clients and stakeholders to document business requirements.
- Define success criteria, use cases, and acceptance criteria.
- Lead discovery workshops and design reviews for solutions.
- Translate objectives into Genesys Cloud designs and configurations.
- Configure Genesys Cloud components: Telephony, Flows, Outbound Dialer, WEM.
- Support go-live, post-launch stabilization, and issue resolution.
🎯 Requirements
- 3+ years' experience with Genesys Cloud CX in delivery or consulting.
- Strong understanding of contact center operations and CX concepts.
- Bridge business requirements and technical implementation.
- Experience in client-facing project delivery.
- Strong written and verbal communication skills.
- Genesys Cloud certification strongly preferred; hands-on experience ok.
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