Collaborate with clients and stakeholders to gather and document requirements.
Define success criteria, use cases, and acceptance criteria.
Lead discovery workshops, solution walkthroughs, and design reviews.
Translate business objectives into Genesys Cloud designs and configs.
Design and configure Genesys Cloud capabilities (Voice, Flows, Dialer, Reporting, WEM).
Support go-live, production cutovers, and post-launch stabilization.

🎯 Requirements

3+ years’ experience with Genesys Cloud CX in delivery or consulting.
Strong understanding of contact center operations and CX concepts.
Bridge business requirements and technical implementation.
Experience in client-facing project delivery.
Strong written and verbal communication skills.
Genesys Cloud certification strongly preferred; hands-on experience considered.

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