Related skills
javascript java python restful apis unified communications📋 Description
- Lead implementation and deployment of Zoom Contact Center solutions.
- Design, develop, test, and deliver scalable contact center apps.
- Configure and deploy Zoom CC, WFM, QM, and AI solutions.
- Work across Voice, IVR/ACD, Email, SMS, and Chat channels.
- Develop software using JavaScript and related technologies.
- Mentor junior engineers and support team development.
🎯 Requirements
- Strong expertise in Zoom Contact Center and UC environments.
- Hands-on IVR/ACD, VoIP, and omnichannel (Voice, Chat, Email, SMS).
- Experience in CCaaS architecture and solution design.
- Knowledge of SIP, WebRTC, and cloud telephony solutions.
- RESTful APIs and integration frameworks.
- CRM integrations: Salesforce, Dynamics, ServiceNow, Zendesk.
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