Act as technical consultant and lead for Dynamics 365 and Power Platform in production.
Own and resolve complex L3/L4 production issues via triage and RCA.
Guide and mentor teams on incidents, service requests, and enhancements.
Support Omnichannel CCaaS solutions: routing, workstreams, agent experience.
Design and support Azure integrations with Logic Apps and Functions.
Review code and configurations for performance, scalability, security.

🎯 Requirements

Strong hands-on Dynamics 365 (CRM).
Power Platform expertise: Canvas Apps, Model-driven Apps, Power Automate, PCF.
Production support experience (AMS/Managed Services).
Knowledge of Microsoft Omnichannel / CCaaS solutions.
Azure integration services (Logic Apps, Functions, Dataverse APIs).
Code reviews, debugging, performance optimization.

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