Support delivery of contact centre and CX transformation programmes
Experience in contact centre ops, CX improvement, or digital transformation
Work in a wider team to help organisations improve customer and agent experiences
Adopt modern CX technologies

🎯 Requirements

2-5+ years in contact centre ops
Strong CX metrics knowledge: AHT, FCR, NPS, service levels
Map process flows with Visio or Lucidchart
CCaaS/CRM tech: Genesys Cloud, NICE CXone, Salesforce, Dynamics, Zendesk
WFO/WFM tech: Verint, Calabrio
Digital: Chatbots, Conversational AI, Omnichannel

🎁 Benefits

Competitive compensation program
Health and wellness benefits
Paid time off
Performance rewards and career development

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