Related skills
regulatory compliance consumer_lending_laws complaints_management udaap_regulations📋 Description
- Manage end-to-end complaints program within the First Line of Defense, ensuring timely, compliant resolution.
- Partner with cross-functional teams to investigate complaints, identify root causes, and drive remediation.
- Monitor complaint trends and escalate regulatory, UDAAP, or systemic risks.
- Draft and review complaint responses and maintain complaint governance, reporting, and procedures.
- Support audits, regulatory inquiries, and 1LOD testing and monitoring activities.
🎯 Requirements
- 3+ years of experience in compliance, audit, operational risk, or consumer lending operations.
- Strong knowledge of consumer lending laws and regulations.
- Experience with complaints management and risk identification.
- Excellent written and verbal communication skills.
- Detail-oriented, analytical, and comfortable working cross-functionally.
🎁 Benefits
- Health, Dental, Vision benefits plus savings plans.
- Mac computers + work-from-home stipend.
- Monthly internet and phone reimbursement.
- Employee Stock Purchase Plan and RSUs.
- 401(k) plan with company match.
- Robust tuition reimbursement program.
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