Senior Complaints Specialist

📋 Description

• Review complaints to identify root causes and resolve issues.
• Manage case pipelines and coordinate with partners to resolve.
• Stay current on policies to ensure timely responses.

🎯 Requirements

• 2 years of experience investigating customer complaints and drafting responses.
• Strong attention to detail and multitasking.
• Exceptional written communication skills.
• Ability to quickly learn and adapt to new technology systems.
• Preferred: FCRA, UDAAP, FDCPA, ECOA knowledge.
• Preferred: Identity Theft/Fraud investigations or Credit Disputes.

🎁 Benefits

• Competitive pay with base, bonus, and equity.
• 401(k) with company match up to $15k.
• Employee Stock Purchase Plan options.
• Comprehensive medical, dental, and vision coverage.
• HSA contributions and life/disability benefits.
• Paid time off, parental leave, and ERGs.