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fintech insurance stakeholder management ai operations📋 Description
- Lead end-to-end complaints operation across investigation and FOS workstreams
- Drive performance: efficiency, quality and consistency with regulatory standards
- Use insights to influence wider business and address root causes
- Shape and improve processes balancing customer, commercial and regulatory needs
- Lead complaints transformation, including AI tooling to automate workflows
- Support and develop teams, driving engagement in change
🎯 Requirements
- Experience leading regulated complaints operations with end-to-end processes
- People leadership: managing managers and multi-layer teams
- Track record delivering in high-scrutiny environments with regulatory oversight
- Experience using data/insight to drive root-cause reduction
- Background in insurance/fintech or regulated env; collaborate with product/engineering/analytics
- Confident with senior stakeholders; balance customer needs and commercial realities
🎁 Benefits
- Flexible working: 2 days in London office; flexible hours
- Competitive bonus scheme for high performance
- Flexible benefits budget (£50/mo) for personal perks
- Mental wellbeing support via Oliva
- Learning and development budget plus two training days
- Visa sponsorship available
🛃 Visa sponsorship
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