Related skills
data analysis salesforce data visualization jira english📋 Description
- Investigate and respond to customer complaints across channels.
- Manage Tier 2 issues, inquiries, and escalations with minimal guidance.
- Communicate with internal and external stakeholders effectively.
- Set a high bar for analysts through performance and work ethic.
- Lead investigations across channels; act as SME to analyze workflows.
- Identify gaps in processes and propose actionable improvements.
🎯 Requirements
- Motivated by Coinbase mission and seamless support for global customers.
- Must work defined shift and in the office as required.
- Experience in compliance, regulatory, fraud, disputes, or legal contexts.
- Minimum 3 years in financial services, crypto, investigations, or tech.
- Experience with channels of support: voice, email, and chat.
- Curiosity to chase root cause and investigate the unknown.
🎁 Benefits
- Base salary SGD 90,700; bonus/equity eligibility.
- In-office role in Singapore with onsite collaboration.
- Medical, dental and vision benefits.
- Equity eligibility included with full-time employment.
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