Senior Communications Manager

📋 Description

• Partner with Global + US leadership to co-develop the annual/quarterly comms strategy with OKRs.
• Advise US leadership on narrative strategy, risk, media positioning, and messaging.
• Present quarterly to the executive committee on earned media performance, sentiment trends, and ROI.
• Lead corporate/consumer comms; integrate earned media, product moments, and influencer strategy.
• Lead US crisis communications planning and response; coordinate with global comms.
• Identify storytelling opportunities linking Back Market's mission to US audiences and culture.

🎯 Requirements

• Significant experience (typically 8-12 years) leading integrated communication programmes for US audiences with strong track record across corporate, consumer, and influencer disciplines.
• Hands-on experience managing PR agencies and external partners, with the ability to hold them to high performance standards.
• Experience leading or supporting crisis communications with accuracy, composure, and sound judgement.
• Strong writing/editing skills across PR formats: pitches, press releases, executive talking points, briefing documents, and long-form narrative content.
• A strategic builder: utilising data and consumer insights to create and execute communications strategies that amplify the power of earned storytelling with measurable success that ladders back to the business.
• Demonstrated success developing earned influencer programmes that drive genuine advocacy; proven executive counsel experience and ability to represent the brand in high-stakes situations.

🎁 Benefits

• Hybrid work environment with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
• Employee Resource Groups, including mentorship programs and accessibility policies.
• Mission-driven environment with sustainability focus and certified B Corp status.
• Competitive benefits and opportunities for career development in a fast-paced, innovative culture.