Senior Collections Specialist

📋 Description

• Contact past due customers to resolve balances.
• Negotiate payment plans and settlements for customers unable to pay.
• Handle escalated calls and complex account investigations with sound judgment.
• Maintain accurate customer records and update statuses.
• Meet or exceed department targets through proactive collections.
• Provide peer feedback and support to internal and BPO teammates.

🎯 Requirements

• 2+ years in collections, customer operations, or related field.
• Deep understanding of collections processes, strategies, and regulatory considerations.
• Handle escalated customer situations with professionalism and empathy.
• Clear written and verbal communication, and typing skills.
• Detail-oriented with passion for accuracy and consistency.
• Proficient in LoanPro, Genesys, Google Sheets, Confluence, Jira.

🎁 Benefits

• Medical, dental, vision with employer contributions to HSA.
• Monthly performance bonus.
• 401k with matching contributions.
• Generous PTO including sick leave and vacation.
• Paid parental leave.
• Monthly tech stipend for remote work.