Senior Collections Operations Specialist

📋 Description

• Daily Operations: ensure smooth day-to-day execution of Collections tasks and communications.
• Travel: frequent travel to BPO sites; monitor operations and partner with vendor in Mexico.
• Queue Management: guide vendor agents on escalated tickets; oversee settlements.
• Vendor support: attend weekly vendor meetings and provide training/resources.
• QA and reporting: maintain quality standards through regular review.
• Metrics review: drive recurring account health reviews.
• Process improvement: identify efficiency opportunities and present projects.

What you bring

• 3+ years experience in a customer-facing role
• Strong written communication skills
• Excellent attention to detail and problem-solving abilities
• Effective organizational and time management skills
• Previous experience in Collections and working with BPOs on-site
• Strong interpersonal skills in working internationally with the ability to bridge different cultures to improve business outcomes

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven pay with bonuses and equity.
• 100% paid health insurance for employees.
• Lifestyle wallet for wellness and learning.
• Employer-paid life and disability insurance.
• Paid time off, holidays, sick time, parental leave, and more!