Related skills
documentation javascript sql ai rest api📋 Description
- Lead technical support for Array's growing client roster.
- Provide direct client support and work with product engineering to fix issues.
- Research API logs, reproduce client actions, test solutions, and suggest alternatives.
- Create internal and external support documentation to educate the org and clients.
- Collaborate with other teams to strengthen Array's product suite.
- On-call rotations after ramping period.
🎯 Requirements
- 2+ years experience providing technical support in a remote environment.
- Ability to manage multiple issues at once with a client-centric approach.
- Experience with REST APIs.
- Experience with SQL.
- Familiarity with JavaScript or frontend web/app development.
- A belief that AI reshapes work and you use it to accelerate delivery.
🎁 Benefits
- Full medical, dental, and vision premiums covered at 100% for full-time employees.
- Unlimited PTO and sick leave + 14 company holidays.
- 100% 401k match up to 4% with immediate vesting.
- Generous parental leave.
- $1,000 desk setup subsidy for remote office.
- $100/month to subsidize wifi/cell phone expenses.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!