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hubspot qa intercom zendesk livechat📋 Description
- Act as primary contact for customer inquiries across channels (email, LiveChat, phone).
- Lead daily customer support operations and coach team members.
- Manage escalated cases, including sensitive medical issues.
- Coordinate escalations with BD/AMs and cross-functional teams.
- Train and onboard new hires; conduct QA and coaching.
- Drive continuous improvement and update workflows and docs.
🎯 Requirements
- 3–5+ years in client support or customer success in fast-paced settings.
- Veterinary/animal healthcare experience is a major plus.
- Exceptional communication, empathy, and active listening under pressure.
- Highly organized with strong attention to detail and prioritization.
- Experience with Zendesk, HubSpot, Intercom, or similar CS platforms.
🎁 Benefits
- Accelerated growth and learning potential.
- Home office stipends, continuing education, and monthly wellness.
- Comprehensive health benefits; base plan paid 100% with optional upgrades.
- 401K and unlimited PTO.
- Paid maternity/paternity and reproductive care leave.
- Gifts on your birthday and anniversary.
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