Related skills
crm hubspot intercom zendesk livechat📋 Description
- Act as primary contact for customer inquiries across channels (email, LiveChat, phone).
- Troubleshoot and resolve first-line issues with empathy and speed.
- Own and manage escalated cases, including medical complaints, ensuring timely resolution.
- Coordinate second-line escalations with BD/AMs and cross-functional partners.
- Lead day-to-day CS team support and share best practices.
- Drive onboarding, training, QA audits, and real-time coaching to improve performance.
🎯 Requirements
- 3–5+ years of client support or customer success in a fast-paced startup or marketplace.
- Veterinary/animal healthcare experience is a major plus.
- Exceptional communication, empathy, and active listening under pressure.
- Highly organized with strong attention to detail and ability to juggle multiple priorities.
- Experience with customer support platforms such as Hubspot, Zendesk, Intercom.
- Process-oriented with a knack for identifying inefficiencies and driving continuous improvement.
🎁 Benefits
- Accelerated growth and learning potential.
- Home office stipends, continuing education, and monthly wellness.
- Comprehensive health benefits with base plan covered (optional premium).
- 401K.
- Unlimited Paid Time Off.
- Paid maternity/paternity and reproductive care leave.
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