Senior Client Support Representative (Spanish Speaking)

📋 Description

• Answer client inquiries on benefits coverage and service issues using internal materials.
• Resolve escalated inquiries with empathy and thorough investigation.
• Participate in department projects to support clients’ full Talkspace journey.
• Educate clients on self-service resources through the platform.
• Follow up with clients to ensure resolution and satisfaction.
• Identify client contact reason trends and escalate issues to leadership daily.

🎯 Requirements

• 2 years in a contact center with email, chat, and phone support.
• Bilingual in Spanish and English.
• High School diploma or equivalent; 4-year degree a plus.
• Tele-health/medical insurance experience a plus.
• Ability to multi-task across multiple systems.
• Excellent written and verbal communication skills.

🎁 Benefits

• Medical, Dental and Vision plans from day one.
• Pre-tax benefits: HSA/FSA.
• 401k with matching up to 4%.
• Monthly Wellness Stipend for self-care.
• Flexible PTO and Remote First Environment.
• Regular team events and Wellness Workshops.