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crm hubspot customer support zendesk enterprise📋 Description
- Be the primary point of contact for enterprise customer inquiries.
- Monitor, triage, and manage the Enterprise support inbox and ticket workflow.
- Troubleshoot and resolve first-line issues for enterprise hospital groups.
- Escalate complex issues with clear context to the right teams.
- Maintain queue health with routing, tagging, prioritization, and follow-up.
- Coordinate cross-functional support with Ops, Product, Billing, and CS.
🎯 Requirements
- 3+ years in client/customer support, account operations, or enterprise support.
- Veterinary hospital experience is required.
- Strong written communication; draft clear customer messages.
- Highly organized with attention to detail; multitask.
- Excellent problem-solving; troubleshoot independently.
- Familiar with Zendesk and Hubspot.
🎁 Benefits
- Remote-first company; hybrid in SF.
- Growth and learning opportunities.
- Home office stipend and continuing education.
- Comprehensive health benefits with base medical plan.
- 401K and unlimited PTO.
- Inclusive, Equal Opportunity Employer.
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