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crm hubspot zendesk enterprise operations📋 Description
- Be primary contact for enterprise inquiries.
- Manage enterprise support inbox and tickets.
- Troubleshoot first-line issues for enterprise groups.
- Escalate complex issues with clear context.
- Maintain ticket routing, tagging, and follow-up.
- Coordinate with Operations, Product, Billing, and CS.
🎯 Requirements
- 3+ years in client/customer support, account operations, or enterprise support.
- Veterinary hospital experience required.
- Excellent written communication; clear customer messages.
- Highly organized with strong attention to detail; multi-task.
- Strong problem-solving; troubleshoot independently.
- Familiar with customer support tools (Zendesk a plus).
🎁 Benefits
- Accelerated growth and learning potential.
- Home office stipends, continuing education, and monthly wellness.
- Health benefits with base plan covered at 100%.
- 401K retirement plan.
- Unlimited PTO.
- Paid maternity/paternity and reproductive care leave.
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