Senior Client Support Engineer

Added
20 days ago
Type
Full time
Salary
Salary not provided

Related skills

azure linux aws sql windows server

📋 Description

  • Manage and prioritize all tickets in the queue
  • Mentor team members in structured troubleshooting
  • Act as escalation point for major incidents
  • Lead staff development via training and feedback
  • Ensure tickets progress in correct technical directions
  • Provide 2nd to 3rd line technical support

🎯 Requirements

  • 2-3 years of system engineer experience (Unix/Windows/SQL/Network)
  • Windows Server and Linux administration
  • SQL/database management and middleware
  • SANs and networking knowledge
  • VMware ESX/VSphere; Exchange and Cisco experience
  • ITIL knowledge; ITIL certification desirable
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