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account management saas cross-functional collaboration client success data-driven insights📋 Description
- Drive results across high-value clients: retention, adoption, CSAT
- Lead onboarding and strategic relationships; ensure quick value
- Create tailored success plans; run strategy sessions and QBRs
- Identify upsell/expansion opportunities; drive growth
- Represent client voice to Product/Engineering for roadmap
- Collaborate with Sales, Marketing, and cross-functional teams
🎯 Requirements
- 4+ years in Client Success or Account Management (B2B SaaS)
- Analytical; build data-driven partnerships for insights
- Strong written and verbal communication; exec-facing
- Fast learner of new tech; retail media and ecommerce trends
- Collaborative, adaptable, emotionally intelligent; cross-functional
- Agency media/ad ops experience valued
🎁 Benefits
- Competitive rewards package
- Global office hubs; visit hub offices 3x/week
- Flexible vacation time
- Learning and development opportunities
- Parental leave and benefits
- Volunteering opportunities
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