Single post-sales contact for value & impact conversations.
Coordinate with Delivery, Onboarding, Product, Training, Data Advisory.
Document Use Cases & KPIs; track user adoption.
Identify and coordinate training for 1-3 Client Directors.
Ensure delivery of contracted products/services to meet/exceed SLAs & KPIs.
Facilitate additional support across Data Advisory, Global Data Content, Technical Implementation, and Escalation resources.

🎯 Requirements

Experience using SFDC, KPI, BI Portal, OA/QTC, and Usage Reporting.
Strong knowledge of enterprise product sets for business-unit solutions.
Strong written/verbal comms; document Process Reviews/Maps; 3-5 yrs PM.
Understands CFO, CPO, CCO and CMO personas.
Bachelor’s degree and 5+ yrs in sales/support/client service.
Master’s Degree, Six Sigma or Project Management cert preferred.

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