Senior Client Success Manager

📋 Description

• Discover and influence the client's internal metrics for success of the program and ensure the client knows how to achieve and measure those results
• Advise on strategies and tactics to create a healthy program
• Act as the business success expert in educating, guiding, and supporting clients, partnering with them to effectively develop consumer generated content programs
• Provide guidance and consulting for marketing best practices and ROI analysis for clients to gain the most value from their programs with Bazaarvoice
• Manage client lifecycle across a portfolio of named accounts
• Exemplify client centricity by serving customers above and beyond their expectations

🎯 Requirements

• Significant experience with account management with attention to retention and revenue growth, ideally with another SaaS or e-commerce platform
• Excellent relationship building skills and proven experience cultivating productive executive champion relationships
• Ability to compel clients and internal stakeholders to act, and to hold them accountable to their commitments
• Demonstrated ability to manage multiple enterprise accounts concurrently
• Demonstrated ability to manage multiple work streams simultaneously and efficiently
• Attention to detail, highly organized, with an absolute focus on quality of work

🎁 Benefits

• Customer is key
• Transparency & Integrity build trust
• Passionate pursuit of performance
• Innovation over imitation