Senior Client Success Manager

Added
5 hours ago
Type
Full time
Salary
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Related skills

analytics saas iot demand_response demand_side_management

πŸ“‹ Description

  • Own implementation of demand response programs for utility clients.
  • Manage Central Region P&L; drive ARR and account growth.
  • Escalation point for client issues; partner with Sales, Product, Marketing.
  • Ensure seamless program operations; track renewals/upsells; report metrics.
  • Communicate results to clients and internal teams; present key outcomes.
  • Help design programs; translate client objectives into actions; support product/marketing.

🎯 Requirements

  • BS/BA with 5-7+ years in consulting, tech services, or client success
  • Experience in renewable energy, utilities, grid services
  • Experience with demand side management and demand response
  • Excellent communication; translate complex topics clearly
  • Analytical, curious mind; comfortable with numbers and spreadsheets
  • Enterprise SaaS/energy software experience preferred

🎁 Benefits

  • 100% paid medical for employees
  • 401(k) with employer match
  • Flexible schedule and casual environment
  • Citi Bike membership and bike rack
  • Gym subsidy
  • Education assistance program
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