Senior Client Success Manager

Added
1 hour ago
Type
Full time
Salary
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Related skills

sql erp food safety lean six sigma p&l

πŸ“‹ Description

  • Own client relationships with key 3PL/food logistics partners as SME.
  • Define client needs and align TPMs and CI teams to deliver.
  • Own contract health, terms, profitability, and VAS revenue.
  • Lead contract renewals, expansions, pricing, and change management.
  • Identify opportunities for account expansion and additional services.
  • Translate client objectives into operational strategies across warehouse/fulfillment.

🎯 Requirements

  • Bachelor's degree required; Industrial Engineering, SCM, Business Admin, or Food Science preferred.
  • 7+ years in client-facing roles in a technical 3PL/packaging/manufacturing or SCM setting.
  • Operational background in Food & Beverage manufacturing or cold chain logistics.
  • Commercial acumen: quotes, contract management, and P&L understanding.
  • Data proficiency to turn WMS/ERP data into executive summaries.
  • Advanced Excel/Sheets or SQL for production data analysis.

🎁 Benefits

  • Salary range: $110,000 - $120,000
  • Comprehensive medical, dental, and vision insurance
  • 401(k)
  • Annual Misfits grocery box credit of $1200
  • Life insurance
  • Paid vacation time, paid holidays, and paid sick days
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