Senior Client Success Manager

📋 Description

• Oversee and execute enterprise-level campaigns for major accounts.
• End-to-end campaigns: kickoff, briefs, rosters, contracts, scheduling, reviews.
• Build relationships with client stakeholders; advise on marketing objectives.
• Partner with sales to upsell within existing clients.
• Own client happiness: fast responses, professionalism, NPS ownership.
• Manage multiple programs with varying workload and complexity.

🎯 Requirements

• Execute campaigns with minimal oversight, resolve issues, and meet objectives.
• Develop data-driven recommendations for growth and retention.
• Address client concerns proactively, using data and internal experts.
• Seamlessly manage creator relationships and campaigns for operational excellence.
• Consistently meet and exceed KPIs across satisfaction, retention, and revenue.
• Be flexible and available for in-person meetings as needed.

🎁 Benefits

• Client-obsessed; keep clients happy.
• Build relationships; understand goals and objectives.
• Confident with senior stakeholders (Influencer Marketing Managers to CMOs).
• Commercial mindset; balance execution with growth and strategy.
• Data-driven; use insights to guide decisions.
• 5+ years in client-facing roles with enterprise accounts; creator marketing.