Senior Client Services Project Manager, CX

Added
2 days ago
Type
Full time
Salary
Salary not provided

Related skills

jira agile asana smartsheet waterfall

📋 Description

  • Own full lifecycle delivery from planning to closure using Agile and Waterfall.
  • Build project plans from customer requirements and milestones; CCaaS/Telecoms knowledge.
  • Develop detailed project plans aligned with the SOW.
  • Lead multiple projects concurrently.
  • Track actions and enforce accountability across stakeholders.
  • Identify and mitigate risks early.

🎯 Requirements

  • University/Bachelor’s degree, with PMP Certification.
  • 5+ years PM experience in Cloud Transformation or CCaaS in Telecoms.
  • Proven track record managing multiple projects.
  • Comfortable working with technical teams; primary client contact.
  • Proficient in MS Project, Jira, Asana, or Smartsheet.
  • Must be authorized to work in the US or Canada.
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