Senior Client Representative - Emerging Market

📋 Description

• Handle day-to-day client questions and enrollment inquiries with the service lead.
• Prepare and distribute compliance deliverables (5500s, SPD wraps, ACA notices).
• Manage and respond to escalated client issues with guidance from the service lead.
• Manage enrollment processing; resolve eligibility and enrollment issues.
• Support client technology solutions in coordination with our technology team.
• Stay current on compliance trends and timely client notices.

🎯 Requirements

• Minimum 1-2 years of benefits experience.
• Solid communication skills: written, public speaking, and presentation prep.
• Excellent virtual customer service in a remote setting; calm and professional.
• Proficient in Microsoft Office; intermediate features.
• Ability to learn and adopt technology systems.
• Strong time management and ability to manage priorities in a fast-paced environment.

🎁 Benefits

• Flexible work environment with hybrid options.