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slack german api zendesk english📋 Description
- Enable Europe’s leading Fintechs to deliver flawless investment experiences.
- Own day-to-day relationship with Europe’s top financial institutions via Upvest API.
- Oversee support via Zendesk and Slack; first escalation point.
- Manage SLAs to ensure BAU operations and drive improvements.
- Advocate for client interests; collaborate with Product, Engineering, and Ops.
- Set client communication standards; regular weekly, monthly, quarterly touchpoints.
🎯 Requirements
- 6+ years in client-facing roles within investments or banking.
- Fluent German and English for institutional partnerships.
- AI tooling proficiency is a significant advantage.
- Deep familiarity with regulated finance; Banking-as-a-Service experience.
- Client-first problem-solving mindset with strong stakeholder mgmt.
- Leadership; mentoring in autonomous, high-growth setups.
🎁 Benefits
- Impact-driven work powering Europe’s investing infra.
- 30 days annual leave; remote work abroad up to 183 days.
- Personal development budget for growth.
- Flexible work across Europe; hybrid or remote.
- Competitive salary plus equity program.
- Team celebrations and inclusive culture.
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