Senior Claims Specialist

📋 Description

• Manage designated inboxes via tickets, emails, and calls.
• Investigate and resolve complex damages, liability, fraud, or brand-risk cases.
• Collaborate with stakeholders to align case strategy.
• Prepare incident reports and update leadership on case status.
• Develop clear resolution plans and coordinate with third-party admins.
• Maintain confidentiality and uphold Airbnb values throughout investigations.

🎯 Requirements

• English proficiency.
• 1-3 years in claims, disputes, or risk investigations.
• 2+ years in international customer service and escalations.
• Excellent interpersonal and communication skills.
• Strong time management, negotiation and conflict resolution.
• Bachelor’s Degree or equivalent; insurance experience a plus.

🎁 Benefits

• Inclusive culture and belonging emphasis.
• Mentorship and career growth opportunities.
• Exposure to cross-functional projects and product teams.
• Employee travel credits program.