Senior Claims Fraud Handler

📋 Description

• Investigate and case-manage complex fraud motor claims.
• Coach and mentor team members for ongoing development.
• Act as escalation point for complex matters.
• Build cross-team relationships for collaboration.
• Identify opportunities and drive process improvements; SME.
• Collaborate with external suppliers to ensure thorough investigations.

🎯 Requirements

• Experience handling motor claims from FNOL to litigation/settlement.
• Worked in a Motor Claims Fraud team.
• Able to manage a caseload in a fast-paced environment.
• Experience investigating fraud networks and collaborating with teams and external suppliers.
• Strong understanding of indemnity and liability impacts on the claims process.
• Adept at providing excellent customer service and fair treatment.

🎁 Benefits

• Flexible working: 1 day per fortnight in London office with flexible hours.
• Competitive bonus scheme.
• Flexible benefits budget: £50/month to spend on benefits.
• Learning and development budgets for books and training; 2 days/year.
• Mental wellbeing support via Oliva therapy and sessions.
• Private health care with Vitality benefits and discounts.