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quality assurance cross-functional collaboration team leadership english kpis📋 Description
- Lead, coach, and support a Customer Care team in Seoul.
- Ensure performance goals; monitor calls, emails, and QA.
- Run regular 1:1s, reviews, and career development planning.
- Analyze metrics and drive actions to meet KPIs.
- Partner with Training, Knowledge, and Escalations teams.
- Participate in cross-functional initiatives to improve customer experience.
🎯 Requirements
- 7+ years in a similar role
- Strong managerial skills
- Proficiency in English and Korean
🎁 Benefits
- Diverse and inclusive workplace
- Equal opportunity employer
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