Related skills
salesforce jira 3d printing dlp sla📋 Description
- Lead point of contact for support, train end users, resolve issues.
- Own end-to-end support requests: troubleshoot, root-cause analysis, resolution or escalation.
- Diagnose and resolve high-severity issues with advanced technical knowledge.
- Act as a technical liaison between customers and cross-functional teams.
- Translate technical concepts into clear, actionable communications for stakeholders.
- Lead customer trainings on-site or remotely; mentor teammates.
🎯 Requirements
- Background in engineering, chemistry, material science, or field service.
- Experience with DLP, SLA, or FDM 3D printing (dental lab or industrial).
- Proficient with Salesforce and Jira ticketing systems.
- Ability to train customers and present steps online or in person.
- Strong written/spoken communication; high-stakes communication skills.
- BS degree in engineering/material science or ~5 years relevant experience.
🎁 Benefits
- Hybrid schedule: 3 in-office days per week in Sunnyvale, CA.
- Travel up to 15% for training and customer needs.
- Remote US location possible for the right candidate.
- Collaborative, diverse team with growth opportunities.
- Training and professional development opportunities.
- Work on cutting-edge 3D printing tech with Carbon.
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