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salesforce zendesk cdp workato claude📋 Description
- Own the customer lifecycle tech stack end-to-end (onboarding to renewal).
- Set strategy and roadmaps for CS, Support, PS systems.
- Lead cross-functional programs across CS, Support, PS, Finance, RevOps.
- Define success early; provide clarity in ambiguous situations.
- Translate business problems into clear technical direction with leadership.
- Own vendor management for platform contracts and performance.
🎯 Requirements
- 7+ years managing enterprise SaaS platforms in business systems.
- Deep Salesforce expertise (Service Cloud and/or Sales Cloud).
- Deep Zendesk expertise, including core Support and Zendesk AI features.
- Hands-on CDPs and customer health scoring tools experience.
- Demonstrated AI fluency applied to lifecycle systems.
- Proven track record owning complex, multi-stakeholder initiatives.
🎁 Benefits
- Industry competitive compensation and equity
- Flexible time off, sick days, and holidays
- Comprehensive medical/dental/vision insurance
- Paid parental leave and family planning benefits
- In-office workspace (San Francisco & Chicago)
- Wellness stipend and LinkedIn Learning access
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