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salesforce zendesk cdp workato service cloud📋 Description
- Develop and maintain customer lifecycle tech roadmap (Salesforce, Zendesk).
- Own large cross-functional programs across CS, Support, PS, Finance.
- Lead cross-functional collaboration to align system goals.
- Define success criteria in ambiguous situations.
- Implement solutions for the customer journey from onboarding to renewal.
- Drive change management and documentation.
🎯 Requirements
- 7+ years managing enterprise SaaS platforms (biz systems/RevOps).
- Deep Salesforce expertise (Service and Sales Cloud).
- Hands-on Zendesk expertise: core config, Guide, Talk, Sell, Copilot.
- Experience with CDP and retention metrics; data-layer aware.
- Vendor management: procurement to performance reviews.
- Requirements, UAT, release mgmt; familiar with integration tools.
🎁 Benefits
- Industry competitive compensation and equity plan.
- PTO, PSL and 11 paid holidays.
- Full medical coverage (health, dental, vision).
- Top-of-line equipment.
- In-office workspace (Vancouver, BC Canada).
- Monthly wellness allowance and LinkedIn Learning access.
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