Related skills
hubspot salesforce intercom ai zoom📋 Description
- Build the customer support experience for Membership Services.
- Partner with stakeholders across teams to translate needs into technical solutions.
- Implement automation, data accuracy, and cross-system alignment.
- Solve problems with initiative and autonomy in a fast-paced environment.
- Define and execute UAT, training, and change management for end users.
- Lead projects on case management, CTI, self-service, and order fulfillment.
🎯 Requirements
- BS in Information Systems, Computer Science, or Business, or equivalent.
- 5+ years in system administration, automation, product management, or software development.
- Translate business processes into scalable system designs and technical requirements.
- Experience with CRM (Salesforce, HubSpot) and case management (Zendesk, Intercom) plus CTI (Zoom, Aircall).
- Customer-first mindset with cross-team collaboration.
- AI tools experience in daily tasks.
🎁 Benefits
- Competitive base salary and equity.
- Generous benefits package.
- Opportunity to work with AI capabilities and modern tech.
- Collaborative, fast-paced environment.
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