Related skills
knowledge management generative ai self-service dialogflow ivr📋 Description
- Lead consulting projects to drive process improvements for NICE self-service and AI solutions.
- Consult with clients to assess business and technical needs for AI implementations.
- Provide best-practice guidance to design and implement self-service and AI software.
- Collaborate with product teams to incorporate client experience feedback.
- Own and manage senior stakeholder relationships with active sponsorship.
- Build long-term relationships with customers as trusted advisors.
🎯 Requirements
- Bachelor's degree in technical fields (CS/IT/EE) or business or equivalent.
- 4-8 years professional exp, with at least 2 years in self-service or AI software.
- Experience with contact center software and self-service channels (e.g., Google Dialog Flow).
- Knowledge management expertise.
- Experience with generative AI in the customer service domain is a plus.
- IVR/Routing/ACD experience; strong verbal and written communication and presentation skills.
🎁 Benefits
- NICE-FLEX hybrid model: 2 days in office, 3 days remote each week.
- Global career opportunities across multiple roles, disciplines, domains, and locations.
- Equal opportunity employer; committed to diversity and inclusion.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Business & Management Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!