Related skills
sql data visualization excel customer experience dashboards📋 Description
- Translate business requirements into actionable product and data insights
- Analyze customer interaction data to identify trends and opportunities
- Collaborate with product, engineering, and client teams on AI solutions
- Define KPIs, track performance, and drive continuous improvement
- Create dashboards and reports for stakeholders
- Support onboarding, use-case design, and optimization
🎯 Requirements
- 5–8 years of experience in business analysis, consulting, or analytics
- Strong analytical skills with SQL, Excel, and data visualization
- Experience with CX, support, or conversational AI platforms is a plus
- Translate complex data into simple insights and recommendations
- Strong stakeholder management and communication skills
- Fast-paced, problem-solving mindset
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