Related skills
payments data analysis process improvement zendesk reconciliation📋 Description
- Point of contact for Brand Payments Associates; escalate to Team Lead.
- Reconcile retailer payments due to brands; ensure accuracy per contract terms.
- Manage Zendesk tickets; respond to brand inquiries promptly.
- Verify orders, invoices, and payments; support day-to-day operations.
- Create and maintain files for brand order analysis.
- Lead or participate in calls with brand partners; collaborate on projects.
🎯 Requirements
- Strong analytical skills; highly detail-oriented.
- Proactive, adaptable; open to new tools & systems.
- Experience in payments/remittance operations.
- Zendesk experience or equivalent support tool.
- Reconcile payments and analyze data accurately.
- Strong communicator; can lead partner calls.
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