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reporting data analysis customer service coaching leadership📋 Description
- Lead the BPO/CC team to meet SLAs and coaching standards.
- Monitor floor performance and adjust tempo before issues arise.
- Partner with Deputy Operations Manager on process improvements.
- Drive scalable customer care as M-KOPA grows in Ghana.
🎯 Requirements
- Demonstrable experience in BPO, contact centre, or customer service ops.
- Proven leadership in a BPO or call centre with team development.
- Analytical mindset to connect data with people conversations.
🎁 Benefits
- Development programs, coaching partnerships, on-the-job training.
- Family-friendly policies and flexible work options.
- Purposeful work impacting millions of customers across Africa.
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