Senior Associate, Service Delivery- Mid Market

Added
15 days ago
Type
Full time
Salary
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Related skills

data analysis project management excel pivot tables vlookup

📋 Description

  • Maintain client benefits websites and update docs
  • Provide support to clients and the bswift service center
  • QA testing and issue resolution for client sites
  • Respond to client inquiries and triage tickets within 24 hours
  • Deliver technical/product trainings and demos
  • Lead client meetings and drive process improvements

🎯 Requirements

  • 3+ years experience in benefits administration system configuration
  • 2+ years project management experience
  • Solid technical background
  • Proficiency in Excel (VLOOKUP, Pivot Tables)
  • Strong analytical and data-driven decision making
  • Excellent written and verbal communication
  • Bachelor’s degree required

🎁 Benefits

  • Remote-first, office-friendly environment
  • Retirement savings plans
  • Professional development opportunities
  • Supportive culture and teamwork
  • Employee wellbeing initiatives
  • Standard working hours are 8 AM-5 PM Central Time
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