Related skills
integrations slack salesforce ai zendesk📋 Description
- Lead with an AI-first mindset to scale CPS
- Identify AI-driven automation opportunities
- Design AI agent flows and triage logic
- Build and maintain SOPs, runbooks, knowledge content
- Own tool administration and vendor management
- Collaborate cross-functionally to align automation
🎯 Requirements
- Operations background in support or program mgmt
- Customer-first with AI/tools mindset
- Systems thinker across tools, teams, workflows
- Comfortable with integrations, APIs, and workflow builders
- Data-driven with metrics like automation rate and CSAT
- Strong cross-functional collaboration
🎁 Benefits
- Equal opportunity employer
- Reasonable accommodations
- Generous benefits program
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