Senior Associate, Phone Operations

📋 Description

• Handle inbound/outbound phone interactions with restaurant partners and customers.
• Resolve standard support issues and document notes in Slice systems.
• Deliver fast, reliable, high-quality customer experience.
• Escalate issues with clear context to speed resolution.
• Meet performance goals for quality, productivity, and low error rate.
• Collaborate with team leads and peers to ensure consistency.

🎯 Requirements

• Excellent English verbal and written communication skills, minimum B2 level
• 1-3 year experience in customer support, operations, or a similar role, or equivalent relevant experience
• Strong attention to detail with the ability to consistently process customer requests accurately
• Comfort using ticketing systems, CRMs, and basic spreadsheets
• Ability to stay calm, empathetic, and effective in a high paced contact center environment
• Ability to multitask and handle competing priorities during peak periods

🎁 Benefits

• Pizza Fridays
• Wellbeing Program
• Learning and Development Program